500 Move

This company deserves a zero and a no star. They rip you off with your belongings and steal and go through all your stuff to take and then deliver your belongings with other people's belongings and get all mixed up with other people belongings and get other people stuff and the other people gets your stuff. They stolen a rollaway craftmans toolbox loaded with expensive tools worth over $10,000 and went through all of our dresser drawers and stolen all of our carheart pants and lost a lot of our furniture which most likely went to other people. Yard equipment gone and 4 boxes of air hoses and more tools and broke our piano legs and dishes and mirrors and clocks and Tupperware missing. 3 bothers told me that they will deliver our belongings from Arizona to Carolinas for $3,150. Later found out the hired 500 moving company to move our belongings. Asked 3 brothers for our money back and they said no. No refund passed 2 days. 500 moving came and said it will cost $5,800 more. I said no way i refuse. 6 guys were loading my belongings anyway while i was refusing. The inventory man said that I will lose my $3150 and will cost more with uhaul plus load everything my self, i said only $5,800.00 that's it right? He said yes thst is it. Half way through the inventory man changed the price to $8,500 said we had a lot of furniture. He knew that all ready from the beginning. I said refused and told them to give me back my furniture he said no not until i pay the $8,500. What a rip off. Robbers they are. My furniture was being held for ransom and against my will. I was trapped and robbed. I had no choice and against my will i signed and agreed to the amount. All furniture was put on the truck and the the inventory man said he has to increase the price from $8,500.00 to $11, 800 for the move. They had all my belongings. I was forced to pay that amount. So i was ripped off $ 11,800 + $3,150.00. Plus of all that was stolen and MIA and broken items plus not delivering on time which was 2 weeks late, with us sleeping on the floor and no pans and dishes, no beds, no nothing. I hired a lawyer and was told it would break me financially to sue them. Something needs to be done. It isn't fair that i can't get my money back and all that they have stolen from me. warning to all. Don't hire these people they will rip you all every way they can.

Move size: 3 Bedroom Home Service cost: $16000

500 Move Relocation Network aka 1st Choice Moving company aka USA Moving & Storage

Do not use this company. In the beginning, I was in contact with a lady named Britney that was great; she was friendly, flexible, and gave off good vibes. She quoted me for my move and on the day the movers came, they told me they had to charge me more to appropriately wrap my belongings to prevent damage. The total came out to $788.64 more than the original quote. When I was ready for my belongings (I moved out of state), I called Britney and she told me she’d have to look into the schedule to see how soon my stuff could be transported; she said a lady named Maria would call me later on to discuss. I let her know I didn’t want to secure a storage unit until I knew when my stuff would arrive so I wasn’t paying for an empty storage unit. This was on a Wednesday. I did not hear back and assumed they were just busy. I called the following Monday and Britney said she didn’t have any updates for me but would have Maria call me back as soon as she got into the office. I did not receive any call backs. Tuesday came and a man called stating he was nearby with my stuff; since this was unexpected and no one communicated with me, we agreed he would deliver my belongings the following day so I had time to make arrangements. He texted me at 10pm that same night asking if I can meet him at the storage unit at 8am the following day; I agreed. I went to the storage facility at 750am and waited. He did not show. I texted him a little after 8am and he responded, stating they just woke up and he’d be there in an hour and a half. I was annoyed but there was nothing I could do. He still came late and the gentleman he was with made casual conversation with me; he said they met with his parents and had breakfast this morning. I was a bit offended as it sounded like they could have notified me ahead of time that they were going to be late so I didn’t waste my time going to the storage facility at 8am. They unloaded my stuff and to my disappointment, many of my brand new pieces of furniture were broken and damaged. Boxes that were marked “fragile” were squished and in poor condition. I was making notes of this and taking pictures and the man said to me, “They aren’t going to care about your damaged boxes.” After they unloaded my stuff, I called Britney, extremely upset, and she told me she’d have Maria call me back to file a claim. Still have not heard anything from them. Britney was great until the company had my possessions; she then had a very different attitude and always brushed me off, claiming this Maria person would call me, which never happened. Absolutely poor customer service and I wouldn’t recommend them to anyone.

Move size: 1 Bedroom Home Service cost: $3338

I am in disbelief with this company. First, the price increased 50% from the initial quote. Next, when things arrived I was charged additional fees because the movers claim their truck could not enter storage facility. However, I confirmed with the company before renting the storage that an 18-wheeler would have access. To add insult to injury, I was told I can “come get my things to avoid any fees.” Finally, several designer shoes were stolen from boxes. You will find similar stories on BBB, Yelp, and Google. #disappointed

Move size: 2 Bedroom Home Service cost: $11000

Loads are not separated. There were items from other people mixed in such as a table base and bed foot board to name only 2. Items were switched such as my wooden book shelf for a particle board and lamps. Missing items such as my garden decor, cleaning implements and other specialty items. Several broken bins and book shelves. I feel as if I’ve been robbed. The only response was a complaint by the driver about how inconvenient it was for him to reload the other families’ items and that a “3rd party” would handle any losses. They did assemble bed and table, but refused to take all the resultant garbage including card board, plastic and bubble wrap. There was an attempt at stickered inventory but it was incomplete and not referred to upon delivery. I was not given a copy. Overall, it is obvious that this company did not care for my home items and had little concern that items were delivered appropriately meaning to the correct place. No concern for return of misdelivered items from or to others was expressed. Expect loss with these movers. Not recommended.

Move size: 2 Bedroom Home Service cost: $6453

The moving company’s driver that they sent to me said with the little bit of extra and having to pack the TV for me (which I had called and agreed upon before hand, so $80 to pack it) it would cost $180 extra (so $100 for a little extra space). I agreed to that but said I only had the 550.33 that I was told to have in cash to hand the driver, so I just asked if he could see if we could stick to me giving him the $550.33 that I had in hand and I would give the rest in cash when they dropped it off. After calling his boss, the driver comes back in and says “for moving that far, my boss says we can’t do it for less than $2,000 with 60% right now”. Which had nothing to do with the fact that I had a little more, and was all about the owner not liking how much he was doing this for in the first place (which the owner straight up tells me on the phone later). I tried talking to his boss who says I shouldn’t have gone with a broker like I did and called a moving company myself and I wouldn’t be in this mess. He says he can’t make money for anything less than $2,000. I said “what about the $1,600 I agreed upon with you guys” and he says he doesn’t care. So I asked “what if I get everything down to the original square footage that was agreed upon for $1,600”? He says I’ll have to leave a bunch of stuff behind. The owner was then EXTREMELY RUDE and says “this conversation isn’t worth my time and money I’m wasting talking to you”! Who the [EDIT] says that to a customer!? I was completely polite the entire time and didn’t deserve any of that! I asked him about working towards the $1,780 that I worked out with the driver and he then tells me he doesn’t want to talk to me anymore and to hand the phone over to the driver. The driver talks to him and says his boss says it’s not worth it and they are leaving and I should call someone else. I was then stranded and forced to Uhaul everything across the country myself. WORST COMPANY EVER!! DO NOT USE THEM!! They will screw you over if they think it’ll save them some money.

Move size: 1 Bedroom Home Service cost: $1780